Aged Care Navigators Brisbane
Complete Home Support
New to My Aged Care or stuck in the process? We’ll guide you through the complex aged care process – from the Commonwealth Home Support Programme (CHSP) to Home Care Packages (HCP) or even private care, so you or your loved one can stay at home for as long as possible.
There’s no place like home.
For many older people, home is place where they feel safe, independent and in control.
So whether it’s a helping hand with the cleaning, shopping for groceries, or a lift to a social outing – it’s possible to get the support at home you need to keep living a life you love. A life that’s yours.
We’re aged care navigators – helping you move through the process and get the right Home Care Package for your needs.
Why a ‘navigator’? Because the aged care system in Australia is complex and overwhelming. How do you know what choices are out there? Who will listen to your needs? And how you can get the best in-home care for peace of mind?
Joyly exists to simplify aged care – to see more older Australians age with choice. We’re the compassionate, expert and hands-on support that gives peace of mind to family and friends – and independence and joy to older people.
Move from CHSP to HCP with ease.
Through My Aged Care, there are two main ways you can ask for help at home. The Commonwealth Home Support Programme (CHSP) for low level support, and the Home Care Packages (HCP) for more complex care needs.
At Joyly, we understand that some older people starting out with My Aged Care will already have complex care needs and need to move through the steps as quickly as possible. That’s what we’re here for.
Who is the Complete Home Support package for?
Older people that are new to My Aged Care with complex care needs
Families or friends who have quickly moved from not worrying about their loved one, to “quick, we need a care solution”
Older people who want to stay at home and independent, for as long as possible
Family and friends looking for peace of mind that their loved one is getting the right care for their needs
Those who need a short term solution (ASAP) while waiting for full HCP funding (the long term solution)
Those who value trustworthy, expert advice and hands-on assistance
How does it work?
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Step 1 - Get to know you
An in-person visit to you or your loved ones home. We’ll perform a full clinical assessment – including medical, psychological, physical, social and complex needs – so we can truly understand YOU, apply for an assessment through My Aged Care, and start planning.
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Step 2 - Assessment
Once you’ve heard from My Aged Care, we’ll attend all the RAS or ACAT assessments at your home (occasionally it’s over the phone – but we’ll still be there). We’ll arrive early to prepare you for what’s to come and advocate for you at every step of the way.
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Step 3 - Access services
We’ll use our network and industry knowledge to help you implement services into your home. In most cases, you’ll start with CHSP as a short term solution for light services in your home. Then, once you’ve obtained HCP funding (a long term solution) we’ll shortlist providers together and find the right services for you.
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Step 4 - Ageing with choice
By making the process about you – what you want and need – you or your loved one can live an enjoyable life and age with choice. Once your services have been implemented, we’ll check in to make sure everything’s going smoothly and you’re getting what you need.
If you're new to My Aged Care, Complete Home Support starts from $3,400.
We also offer smaller packages starting from $1,850.
Navigate the aged care system with hands-on support from Kym – a registered nurse with specialised knowledge in complex conditions.
Joy aside, there are a few things that make us different to many aged care navigators. For starters, our in-person process is led by Kym, a people person, advocate for YOU, and firm believer that older people can choose to live at home for as long as possible.
What’s more, Kym is a registered nurse with a deep understanding of the aged care landscape and a background in managing complex health conditions. What all this means for you: you have an ally on your side to help you live life on your terms.
"Excellent and professional service. Kym went the extra mile to establish what we as a family wanted and took it from there! Assessment, visits, forms… it was all delivered in a professional and friendly way."
PETER PARKER
Don’t need Complete Home Support?
We also offer smaller packages, so you’re only paying for the services you need.
Package options start from $1,850.
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Getting Started with In-Home Support
New to My Aged Care and need CHSP funding to get you started?
We’ll help you move through the system and implement light services into your home, sooner.
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Move From CHSP to HCP
Already have existing CHSP services, and now it’s time to move to more complex services through HCP funding?
We’ll help make the transition as seamless as possible.
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Implement Your Services
Already gained CHSP or Home Care Package (HCP) approvals?
Great, the first step is over – we’ll help you navigate the system so you find the right provider and implement the services you need.
This is ageing with choice.
Does it sound like Complete Home Support is for you? Get in touch with our aged care navigators today to find the right support for you or your loved one and keep living a life you love. Every new client starts with an initial chat, in-person meet up and full assessment.
FAQs
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Yes. EVERY situation is unique, so Joyly prioritises flexibility. We’ll meet you where you’re at and find the right package and solution for you.
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No. We’re aged care navigators (not assessors). While we can’t complete the ACAT assessment, we’ll prepare you for what’s to come, attend the assessment meeting and advocate for your needs.
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No, Joyly doesn’t deliver the services, but we match you with providers that suit your needs. We’ll also check in with you once the services have begun to make sure everything’s going smoothly.
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Yes! We offer additional services to existing clients, including aged care planning, respite care and ongoing monthly support. We’re with you for as long as you need us.
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Yes. We get it, the My Aged Care system is confusing – we’re here for you.
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Yes. With a deep understanding of the aged care landscape, we’ll find a HCP provider that suits your needs. This is part of our Complete Home Care package.
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Yes, that’s the Joyly difference. We truly value in-person meetings. We’ll be there when you sign up your package.
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Yes, that’s the Joyly difference. We truly value in-person meetings.
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Yes. Our packages start with an in-person visit to your home (the older person, that is). We’ll perform a full clinical assessment – including medical, psychological, physical, social and complex needs – so we can truly understand you.
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No, we’ll never make a decision for you. Instead, we provide you with all the information so you can feel empowered to make your own decisions.
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No, we can’t guarantee we’ll get your HCP any quicker. But when you get to that stage, we use our Joyly assessment and insights to advocate for your every need so you get the care you’re after. We can also advocate for urgent interim services.
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It depends on where you’re at in the process. We have a range of options to suit different stages and needs – if you’re not sure which package is right for you, submit an enquiry via our contact form.